Everyone in business has dealt with an upset customer.  With the introduction of the Internet, dealing with customer complaints has become even more important.  Businesses must understand the severity of what one bad online comment can do to your business.  When dealing with upset customers here are some tips to follow:  Read more...

1. Listen closely to the person and do not overact or get emotional.
2. Be clear and honest at all times. Sincerity will win you a lot of points.
3. Take the criticism as a learning experience and be happy the customer cares enough to tell you.