Author Archive

Black Dog Syndrome – A Valuable Marketing Lesson

Monday, January 30th, 2012
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Marketing touches our lives from our first to last breath. We are bombarded with marketing messages 24/7 and virtually everything we own has a brand name or logo prominently displayed. A constant battle for front of mind awareness and market share is being fought by slick marketers with big budgets. Marketing influences and persuades, brands differentiate the average from the extraordinary and define status.

But what if you were a dog languishing in an animal shelter waiting for some kindly sole to adopt you, feed you and care for you? You are featured on the shelters website, you have a great temperament and love kids. Yet, families that come to visit just seem to ignore you. What’s wrong with them?

QDF ( Query Deserves Freshness ) Update

Tuesday, December 13th, 2011
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A few months ago I wrote about Google’s QDF algorithm. QDF is an acronym for Query Deserves Freshness and it’s a method used by Google to provide fresh content in response to queries. When I first wrote about QDF around 17.5% of queries were affected, the latest update double that figure to 35%.

At this time the exact details of how Google determines freshness is unknown, however they have stated that one of the factors used to determine freshness is the date a page was first indexed. So if you publish page and then update it a few months later that is NOT considered fresh, even if you have completely rewritten the page.

What About Customer Service?

Monday, November 14th, 2011
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With so much of this blog turned over to the benefits of SEO and Marketing I thought it pertinent to mention good old customer service. There is no better way to retain customers long term than provide great customer service. When something goes wrong, and it will, it’s down to customer services to straighten things out.

Through search, your customers can research, locate and buy your products online. Social Media allows them to comment on them or the level of service they received from you as a retailer or service provider. Customer Service strives to provide improved customer experience and after-sales support. Dissatisfied customers won’t hang around, and the merely satisfied are already looking for workarounds, alternatives and substitutes. Unless you can engender commitment and loyalty in your existing customers they could easily be lured away with a competitors offer.

Web Design, Search Engine Optimization and Beyond

Wednesday, October 19th, 2011
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When you think about the services Search Engine Optimization companies offer, it is common to think only about search engine rankings. When you visit SEO sites, many talk exclusively about ranking in order to sell link packages. Don’t get me wrong, links are the unquestionable driver of search engine rankings. However, before you consider link building, forget about search engines for the moment and focus on your visitors needs instead.

My Name Is Chance Hoggan, I am An Experienced SEO Consultant, Now Talk To Me

Wednesday, October 12th, 2011
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If your website traffic isn’t great and online sales conversions are rare, investing in the services of a SEO consultant could be one of the most beneficial strategic decisions you ever make.  Many businesses are now realizing the benefits of partnering with an experienced SEO Consultant. In the process their poorly performing websites have been transformed into valuable business assets that extend brand awareness amongst target consumers and generate significant sales revenues. Want to know what an experienced SEO consultant can do to help your business? Just pick up the phone and talk to me on (204) 889-1906.

When Push Turns To Pull: Keyword Research

Tuesday, July 26th, 2011
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Keyword Research is an emergent process that stands out as the single most important step in developing content that answers the questions your customers are asking. As a bonus, Keyword Research significantly contributes in the development of intuitive site navigation and Information Architecture.

Conversion Optimization is also an emergent process tasked with increasing specific website goals such as improving lead generation, increasing sales or boosting opt-ins.

Analytics provide a means to track the success of our endeavour’s and check whether any Key Performance Indicators that have been set out are being achieved.

When Push Turns To Pull: Listening To Your Customers

Thursday, July 14th, 2011
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If you attempt to second-guess someone there is an assumption on your part that you fully understand the thought processes, emotions and intentions of the other party. You might be spot on or you might be worlds away and end up saying something that portrays you or your business in a less than positive or professional light.

Strangely enough that’s how most content on the web is developed, it’s akin to providing an answer before a question is properly formed or asked. If you don’t listen to what your customers are asking, you will never deliver content that engages. Instead your content will probably reflect the views, goals and aspirations of the site owners and stakeholders. Rather than engaging customers, the latter approach is more likely to alienate them.

When Push Turns To Pull

Monday, July 11th, 2011
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Have you ever used the Yellow Pages? I bet you had a reason for using it and even before you started flicking through the pages you knew exactly the outcome you wanted to achieve. To find a plumber to fix a leaky tap or an electrician to wire some new power outlets perhaps? Whatever the problem the yellow book had the solution, or rather, it connected you with someone who had the solution.

Now consider a page in a newspaper, there are headlines, news items and, of course, advertisements. But there is a big difference between an ad in a newspaper and an ad in Yellow pages, and that is consumer intent. The reader of the newspaper is highly unlikely to have picked it up in the hope that he or she might find a plumber or electrician.

Newspaper, TV and radio ads are designed to interrupt what we are doing. Through sophisticated calls to action, they attempt to coax and entice us into believing we have a real and immediate need for the products or services being promoted. However, when you pick up a copy of Yellow pages, you have already identified a need, without the collusion of third parties, and are pro-actively taking action by doing something about it.

Are You Thinking About Christmas Marketing Yet?

Monday, June 27th, 2011
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When I was very young, the excitement of Christmas started to build some five or six weeks prior to the big day. In early November the shop windows of local retailers would be transformed from the hum drum into glittering grottos. Soon after, street bunting would appear and Christmas lights would be raised along the length and breadth of Main Street. Things just didn’t look different, they sounded different too. Christmas carollers singing the likes of ‘God Rest You Weary Gentlemen’ and ‘Silent Night’, put the final perfecting touches to the transformation.

Shifting Fortunes of the Big Three

Thursday, May 12th, 2011
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Under The Hood

In July 2004 a billboard appeared in the heart of Silicon Valley posing a complex mathematical problem. The billboard was completely anonymous and read: “{first 10-digit prime found in consecutive digits e}.com.” The answer was 7427466391.com which led the mathematically minded to a Web page posing another equation to solve. Solving the second equation would lead someone to a page on Google Labs which stated:

One thing we learned while building Google is that it’s easier to find what you’re looking for if it comes looking for you. What we’re looking for are the best engineers in the world. And here you are.
As you can imagine, we get many, many resumes every day, so we developed this little process to increase the signal-to-noise ratio.